IM: I've probably only used this about once or twice years ago. I have not found the need personally for it especially since I don't have the internet at home.
At the library there is only one person during many of our open hours so I would not want to add IM also. There are times someone needs help with a computer, another wants help finding a book, while one or two are ready to check out and then the phone rings! Try adding an IM conversation to that. I have actually held a conversation with someone who was emailing at the same time as me.
Our two staff computers are only about twelve feet apart so no need to IM with each other. I can see where it could be very handy in a large library.
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